Trainer: Catherine Hood
On demand webcast, based on live virtual meeting: 22 November 2019
Webcast release date: 14 January 2020
Webcast expiration date: 31 December 2020
Duration: 1 hour
CME accreditation: UEMS-EACCME^® 1.0 CME

Content

1. Method

• Interactive and fast-moving presentation of selected theories behind patient-centred communication and their application to the patient with a neuroendocrine disease or condition
• Review of pre-filmed consultation role-play sessions, feedback, and group discussions about what techniques work
• The role-play sessions will explore difficult communication tasks, such as:
  • Relationship-building and rapport
  • Breaking bad news
  • Managing patient expectations and uncertainty
  • Discussing treatment options and clinical trials
  • Managing angry and emotional patients

2. Resources

• Theories of patient-centred communication including the “Two agenda model”
• The Cambridge–Calgary Model for patient consultations
• The “SPIKES” protocol for breaking bad news
• The “Three talks model” and “SHARE” approach to shared decision making

3. Impact

• This module will help physicians adapt their consultation style to enable a more effective consultation with their patients
• Physicians will gain greater confidence in the management of challenging clinical situations, such as breaking bad news
• Physicians and patients will be more satisfied with the outcome of consultations
• Patients will be able to take a more active role in decisions regarding their cancer diagnosis and treatment

Learning objectives
After completing this module, participants should be able to:

• Explain the verbal and non-verbal behaviours that characterize a patient-centred consultation
• Describe some of the theories that describe effective patient-centred communication during a medical consultation
• Explore your own communication style and how you can adapt your technique to become a more effective communicator
• Apply knowledge to improve communication in challenging situations such as breaking bad news or discussing clinical management and participation in clinical trials

 

The webcast “Doctor - Patient Communication", made available on https://ologyeducation.org/acquire/ and organized by Ology Medical Education, is accredited by the European Accreditation Council for Continuing Medical Education (EACCME) to provide the following CME activity for medical specialists. Each medical specialist should claim only those credits that he/she actually spent in the educational activity. The EACCME is an institution of the European Union of Medical Specialists (UEMS). Only those e-learning materials that are displayed on the UEMS-EACCME website have formally been accredited. Through an agreement between the European Union of Medical Specialists (UEMS) and the American Medical Association (AMA), physicians may convert EACCME credits to an equivalent number of AMA PRA Category 1 CreditsTM. Information on the process to convert EACCME credit to AMA credit can be found at https://www.ama-assn.org/education/earn-credit-participation-international-activities.